Ordering online FAQ's
Rex London is a trade wholesaler. Before being able to buy online you will need to register.
The UK left the EU on 31st January 2020. We are now in a transition period that lasts until the end of 2020. That means, for the rest of year, trade between the EU and UK can continue in the same way as before. We will be able to deliver orders in exactly the same efficient manner our customers are used to with no additional delays, paperwork, or costs.
What happens from 2021 onward remains unclear and will be determined by agreements yet to be made between the EU and the UK. Please be assured however that whatever the outcome of the negotiations, we are committed to doing everything we can to minimise disruption for our new and existing customers in Europe.
In view of our rights in terms of branding and trademark protection we impose the following rules on customers we supply.
a) If selling online their website meets a minimum standard in terms of quality and clarity of proposition.
b) Brand accreditation should always be Rex London. Displayed in either product title or description text and if applicable website category under brands.
c) Products should not be left unbranded or inferred to be your own design or branding.
That our goods are not to be resold on third party websites such as ebay, Amazon or flash sale websites.
We require our customers “bricks and mortar” premises are appropriate to the selling and display of our products.
In the event of non compliance of the above in accordance with our terms and conditions we reserve the right to not supply
MINIMUM ORDER QUANTITY
All products have a minimum order quantity as shown next to the item. Products can only be ordered in multiples of the minimum quantity. If you add a quantity to the basket that is not within that criteria a message will appear asking you to correct before proceeding. Break price (discounted price) applies when selecting a higher quantity. This quantity is individual to each product and is clearly stated.
The website is updated in real time for stock availability. While every effort is made to have stock of popular lines, occasionally an item may be out of stock due to demand. If there is a long delay between placing of an order and payment then this could affect availability
Descriptions are based on our own interpretation, as are names of ranges. If you click on a product you will be able to see it in greater detail and where possible, measurements. All product images are taken in-house and are of the actual products. However, due to various screen limitations and personal PC settings, there may be slight colour variation. It is also possible that further deliveries of stock may vary in colour, assortment and packaging. If this occurs we will try to inform you when you place your order and update our pictures to reflect changes.
Existing customers may use and download our " cut out " white background images via the " download high res images function in the my account section once logged in.
Unauthorised downloading, copying of our lifestyle images is considered a breach of copyright as determined in our terms and conditions.
Legal action will ensue where necessary.
Prices are based on the country of delivery:
- United Kingdom and rest of the world - all prices quoted in £ sterling, excluding VAT
- Europe (Euro currency countries) - if you are based in a € Euro currency country only, prices are based in € and payments made in €
Credit and debit cards - all major credit and debit cards accepted (with the exception of American Express)
Bacs Bank transfer
Please click HERE for full delivery details.
If you have any further questions, please don’t hesitate to contact us by email: firstname.lastname@example.org or by telephone: +44 (0)207 8746 1700
Become a stockist of our wonderful range of gift and homeware. Please register for full access to our site including:
- Online ordering (live stock)
- Store your contact and invoice information
- Add delivery branches
- Invoice history
- Order tracking
This is a wholesale / trade website.
If you would like to buy this product online please go to our retail website.
Click the button below to be redirected to the Rex London retail website: